Refund policy
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Please note:
- A 20% restocking fee applies to all approved returns.
- Customer is responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
To be eligible for a return, your item must be:
- Unworn and unused
- In the same condition you received it
- With tags attached
- In original packaging
- Accompanied by proof of purchase or receipt
Starting a Return
To start a return, contact us at:
haasdesignsnc@gmail.com
Returns must be approved before being sent back.
Return Address:
Bad Haas Apparel / Haas Designs
4971 Almonta Ln.
Granite Falls, NC 28630
If your return is accepted, we’ll provide instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.
Damages & Issues
Please inspect your order immediately upon arrival.
If your item is:
- Defective
- Damaged
- Misprinted
- Incorrect
Contact us right away so we can evaluate the issue and make it right.
Please include:
- Your order number
- Photos of the issue
- Brief description of the problem
Non-Returnable Items
Certain items cannot be returned, including:
- Custom or personalized products
- Special order items
- Sale items
- Gift cards
Because many Bad Haas Apparel products are made-to-order or produced in limited runs, some items may be considered final sale.
If you have questions before purchasing, feel free to contact us.
Exchanges
The fastest way to exchange an item is to:
- Submit a return request for the original item
- Place a new order for the replacement item once the return is approved
Refunds
Once your return is received and inspected, we’ll notify you if your refund has been approved.
If approved:
- Refunds are issued back to your original payment method
- Please allow up to 10 business days for processing
- Your bank or credit card provider may require additional processing time
If more than 15 business days have passed since your refund was approved, contact us at:
Warranty Policy
We stand behind the quality of our products.
Apparel Warranty
We cover:
- Manufacturing defects
- Major print defects
- Significant peeling or cracking under normal wear and proper care
We do not cover:
- Normal wear and tear
- Damage caused by improper washing or drying
- Fading from excessive heat or misuse
For best results:
- Wash cold
- Turn garment inside out
- Hang dry when possible
Hats, Metal Emblems & Accessories
Our custom accessories are handcrafted and built to last.
Warranty covers:
- Manufacturing defects
- Hardware failure under normal use
Warranty does not cover:
- Cosmetic wear
- Scratches
- Finish wear from everyday use
- Damage caused by misuse or modification
Because many of our metal emblem hats feature interchangeable hardware, occasional maintenance or tightening may be required over time.
At Bad Haas Apparel, we’re more than a clothing brand — we’re building a faith-driven automotive community. We appreciate every order and every person who supports the mission.